TARGETED CASE MANAGEMENT

Targeted Case Management (TCM)

Helping Families Navigate Complex Systems with Confidence

When a child is struggling with emotional, behavioral, or mental health challenges, families often find themselves trying to navigate multiple systems at once. Appointments, school meetings, referrals, community resources, insurance requirements, and treatment recommendations can quickly become overwhelming.

At Bluegrass Behavioral Services for Children (BBSC), our Targeted Case Management (TCM) program helps families connect the pieces. We serve as a guide, advocate, and coordinator, helping children and families access the services and supports they need to improve functioning, increase stability, and achieve their goals.

Targeted Case Management is not therapy or direct treatment. Instead, it is a medically necessary service that focuses on identifying needs, developing a plan, coordinating care, connecting families with resources, monitoring progress, and helping ensure that services are working together effectively.

What Is Targeted Case Management?

Targeted Case Management is a service designed to help eligible children with serious emotional, behavioral, or mental health needs gain access to medical, behavioral health, educational, social, and community resources.

Many families know their child needs help but are unsure where to begin. Others have already connected with services but struggle to coordinate care between providers, schools, and community agencies. TCM helps bridge these gaps by ensuring children and families receive the support they need in a coordinated and organized manner.

Our case managers work closely with families, treatment providers, schools, community agencies, and other involved supports to create a comprehensive, person-centered approach that addresses the unique needs of each child.

How BBSC's TCM Program Helps Families

Assessment and Identification of Needs

Every child and family has unique strengths, challenges, and goals. The TCM process begins with identifying areas where support may be needed, including:

Mental health and behavioral health services
School and educational supports
Community-based services
Family support resources
Medical and healthcare needs
Social and recreational opportunities
Housing, transportation, or other community resources when applicable

Our goal is to develop a clear understanding of the child's needs while recognizing and building upon family strengths.

Person-Centered Service Planning

After identifying needs, the case manager collaborates with the child, family, and other supports to develop an individualized service plan.

This plan outlines:

The child's strengths and needs
Goals and desired outcomes
Resources and services needed
Steps required to obtain services
Strategies for overcoming barriers to care

The service plan serves as a roadmap that guides coordination efforts and helps ensure services remain focused on meaningful outcomes.

Care Coordination

Children with significant behavioral health needs often receive services from multiple systems simultaneously. Our case managers help facilitate communication and coordination among:

Behavioral health providers
Medical providers
Schools and educational personnel
Community agencies
Child welfare agencies when applicable
Other service providers involved in the child's care

Effective communication helps reduce duplication of services, identify gaps in care, and improve overall outcomes.

Resource Linkage and Referral

Many families are unaware of available resources or uncertain how to access them. BBSC case managers help connect families with services and supports that may benefit their child and family.

Examples may include:

Behavioral health treatment services
Educational supports and accommodations
Community-based programs
Family support resources
Recreational and social opportunities
Medical and specialty healthcare services
Crisis resources when needed

Advocacy and Support

Navigating systems can be challenging, especially when families are managing a child's complex emotional or behavioral needs.

Our case managers advocate alongside families by helping them understand available options, prepare for meetings, access services, and overcome barriers that may interfere with care.

We believe families are the experts on their children, and our role is to support and empower them throughout the process.

Monitoring and Follow-Up

Needs change over time. As children grow and circumstances evolve, service plans and supports may need adjustment.

Case managers regularly monitor progress toward goals, review service effectiveness, identify new needs, and help ensure children remain connected to appropriate resources and supports.

Who May Benefit from TCM?

Targeted Case Management may be appropriate for children who have significant emotional, behavioral, or mental health challenges and who require assistance accessing and coordinating multiple services and supports.

Children may benefit from TCM when they:

Have difficulty functioning at home, school, or in the community
Require services from multiple providers or agencies
Are at risk for more restrictive levels of care
Need assistance accessing community resources
Experience barriers to obtaining needed services
Require ongoing care coordination and advocacy

Eligibility is determined according to Kentucky Medicaid requirements and medical necessity criteria.

Why Families Choose BBSC

At BBSC, we understand that caring for a child with behavioral health needs can be overwhelming. Our Targeted Case Management team provides compassionate, family-centered support focused on helping children succeed in their homes, schools, and communities.

We believe that effective care requires collaboration. By working closely with families, providers, schools, and community partners, we help create a coordinated system of support that promotes stability, resilience, and long-term success.

You do not have to navigate these challenges alone.

Get Started

If your child is struggling with emotional, behavioral, or mental health challenges and you would like to learn more about Targeted Case Management services, our team is here to help.

Contact Bluegrass Behavioral Services for Children today to learn more about eligibility, available supports, and how our Targeted Case Management program can help your family access the resources needed to thrive.

Let’s Work Together

Get in touch so we can start working together.